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Careers

Working at HealthSavings means you’ll be part of an organization that supports its employees and customers. We delight in caring for each other, so we look for new employees who bring that can-do energy to work each day.

We want our employees to solve problems as they arise, and to help the customer beyond what they expect. So if you have initiative, this is your kind of company.

To apply, send your resume, cover letter and salary requirements to: GreatJobs@HealthSavings.com. (No phone calls or agencies, please.) Incomplete applications will not be considered.


Current Openings

Job Title: Customer Service Supervisor

Status & Salary: Full Time Exempt, Negotiable

Deadline: February 17

Purpose

To provide excellent service to HealthSavings’ internal and external customers by managing the performance of a team of Account Managers and Member Services Advisors. The Customer Service Supervisor utilizes in-depth knowledge of company products and services and leverages the talents of team members.

Supervises

  • Account Managers
  • Member Services Advisors

Essential Functions

  • Supervise the HealthSavings Account Management/Member Services team, ensuring effective training and implementation of operations policies and procedures, understanding of the health savings account (HSA) industry as well as HealthSavings’ value proposition
  • Mentor, coach and evaluate Account Managers/Member Services Advisors using key metrics set by the Customer Experience Director (e.g., accuracy, call-wait time, etc.) to achieve high performance and ensure adherence to company policies; give frequent and timely feedback to employees and provide Customer Experience Director with staff performance information
  • Make necessary changes in staffing based on day of week, emails, sales promotions and other anticipated events
  • Ensure utilization of available technology and tools (e.g., Salesforce, IPX, Phoenix, etc.)
  • Monitor productivity by collecting and analyzing call center statistics (e.g., call volume, abandonment rate, speed to answer, outbound calls, etc.)
  • Monitor individual, team and call center results to identify and act on both positive and negative performance trends to ensure timely response and resolution of customer inquiries and/or concerns as well as attainment of goals and performance targets
  • Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies
  • Answer questions and recommend corrective services to address customer complaints
  • Prepare call center reports, as needed
  • Assign additional responsibilities to Account Managers/Member Services Advisors as needed to ensure achievement of department and company goals
  • Maintain a positive team environment that promotes self-empowerment and provides a high level of customer satisfaction
  • Collaborate closely with the Customer Experience Director and other members of the HealthSavings team, including sister companies and outsourced vendors
  • Follow HealthSavings’ brand standards
  • Other duties as assigned

Essential Skills

  • Excellent verbal and written communication skills
  • Excellent time management, organization and planning skills
  • Excellent attention to detail
  • A natural concern for people; empathic and positive
  • Strong knowledge of Microsoft Office, particularly Word, PowerPoint and Excel
  • Experience using a case-based approach to resolving customer issues
  • Experience using databases
  • Ability to work independently and as part of a team

Qualifications

  • Bachelor’s degree or other relevant experience
  • 2+ years’ experience within a progressive customer care/call center/account management environment
  • 2+ years’ supervisory experience which includes coaching to metrics
  • Experience in the financial services or healthcare industry a plus
  • Ability to successfully pass a background check and other pre-employment screening
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.


Job Title: Member Services Advisor

Status & Salary: Full Time Non-Exempt, Negotiable

Deadline: January 27

Purpose

To provide excellent service to HealthSavings’ customers and prospects

Essential Functions

  • Provide excellent service to HealthSavings’ customers and prospects, listening and resolving questions and concerns in a timely, positive and professional manner
  • Understand the health savings account (HSA) industry as well as HealthSavings’ value proposition in order to educate customers and prospects about HSAs and go beyond the initial inquiry to offer a fuller understanding
  • Solve problems, as needed
  • Provide accurate and detailed documentation of interactions with customers and prospects
  • Monitor call center statistics (e.g., call volume, abandonment rate, speed to answer, etc.) to achieve high performance and ensure adherence to company policies
  • Maintain a positive team environment that promotes self-empowerment and provides a high level of customer satisfaction
  • Collaborate closely with the Customer Experience Director and other members of the HealthSavings team, including sister companies
  • Follow HealthSavings’ brand standards
  • Other duties as assigned

Essential Skills

  • Excellent customer service and communication skills
  • Excellent time management and organization skills
  • Ability to exercise good judgement and solve problems
  • A natural concern for people; empathic, positive and patient
  • Reliable
  • Results-driven
  • Knowledge of Microsoft Office, particularly Access and Outlook
  • Experience using a case-based approach to resolving customer issues
  • Experience using databases
  • Ability to work independently and as part of a team

Qualifications

  • High school diploma or equivalent; some college a plus
  • 1‒3 years’ experience within a progressive customer care/call center environment
  • Ability to successfully pass a background check and other pre-employment screening

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.