Limit check, debit card and online transactions
Do not send contributions to HealthSavings;
please save contributions until after September 1
Watch the mail for your new, gray debit card
Download statements, account activity, etc. from your
existing online account, as you will no longer have access to
the account after September 1
No $2 PIN fee for debit transactions
No fee for paper statements
No increase in annual administrative fee
Custodial fee reduced from $0.80 to $0.625 per $1,000 each
quarter with no cap
Site, One Login
manage accounts on one site with only one login to remember
Enhanced online functionality and reporting
Transfer between accounts
Set up recurring contributions
Ways to Diversify
from as many of our 22
Vanguard® funds as you would
We're happy to help! Feel free to visit our member transition page, view our FAQs, call (888)
354-0697 or reply to this email. We're available 8:30 a.m. to 6
p.m. EST, Monday - Thursday, and 8:30 a.m. to 5 p.m. EST on
Due to a larger than normal call
volume, you may experience longer wait times when calling our
office. We apologize for any inconvenience.
Dear Account Holder,
This email contains several important reminders
related to the HealthSavings'
custodial bank transition on September 1.
you log into your new account before September 1, you
will not see funds in your new account
until we automatically transfer your funds as part
of the bank conversion on September 1.
Limit Account Activity August
For a smoother transition, please limit your account
activity, including check, debit card and online transactions,
during the last two weeks of August.
Automatic Contributions From Your
Personal Checking or Savings Account(s) Stop on August 21
If you have personal automatic
contributions set up in your HSA, your last contribution for
August must be set up in our existing online system before
2 p.m. EST on Thursday, August 20 to
be processed by Friday, August 21.
Also, if you have contributions
set up in your personal checking or savings account that are sent
to your HSA, contact your banking institution before August 21 to
stop these contributions.
Online Withdrawals Stop on August
Online withdrawals will stop on
August 21. Remember, if you incur qualified health care expenses
during the transition, save your receipts! You may reimburse
yourself from your new account starting on September 1.
Preview Our New Member
At your leisure before August 25 or after September
1, you may set up your new account at https://hsaa.ipx-sys.com/Login.aspx.
To log in, enter your temporary username and
temporary password (see
left sidebar). For your security, you must change
your username and password during your first log in.
For additional information, view our FAQs or watch
our video tutorials.
Get Help! It's Easy With Our Videos
Take a tour of the new member portal and learn how
to perform basic account functions with our
video tutorials on YouTube! (New videos to be added throughout the year.)
New Debit Cards
Arrive August 26-31
If you currently have a blue HealthSavings debit card,
watch the mail for your new, gray debit card, which will be
mailed in an unmarked envelope from Richmond, VA during the last
week of August.
We will automatically mail debit cards to primary
account holders. To order debit card(s) for your authorized
signer(s), simply log into your new member portal, set
up your authorized signer(s), check the box next to "Yes, I
would like a card for my authorized signer" and click save.
No Account Access August
There will be no access to accounts or investments between August
26-31 as we transfer data and update our systems. In addition, we
ask that you do not send wire transfers or checks during this
timeframe to avoid any complications.
You will regain
access to your account after the conversion is completed on