From:                              HealthSavings Administrators <> on behalf of HealthSavings Administrators <>

Sent:                               Friday, August 14, 2015 11:34 AM

To:                                   Jennifer Harris

Subject:                          Your HealthSavings Account > Important Reminders







Member "To Do"


August 6-25


Log into your new account to set up authorized signer(s), beneficiary(ies) and other account information -- this can also be completed after September 1, if desired


Temporary Username:

Your 9-digit Social Security number (no punctuation)


Temporary Password:

Your 8-digit birthdate; MMDDYYYY (no punctuation)

Download statements, account activity, etc. from your existing online account, as you will no longer have access to the account after September 1


August 20


Set up any last minute contributions in our existing system before 2 p.m. EST


August 21-31


Do not send contributions to HealthSavings; please save contributions until after September 1


New Benefits

(effective September 1)


Lower Fees 


> No $2 PIN fee for debit transactions

> No fee for paper statements 

> No increase in annual administrative fee 

> Custodial fee reduced from $0.80 to $0.625 per $1,000 each quarter with no cap


One Site, One Login 


Securely manage accounts on one site with only one login to remember


Less Paperwork 


> Enhanced online functionality and reporting 

> Rebalance investments 

> Realign funds 

> Transfer between accounts 

> Set up recurring contributions 

> Download transactions


More Ways to Diversify 


Choose from as many of our 22 Vanguard® funds as you would like                                                    



We're happy to help! Feel free to visit our member transition page, view our FAQs, call (888) 354-0697 or reply to this email. We're available 8:30 a.m. to 5 p.m. EST, Monday - Friday.


Due to a larger than normal call volume, you may experience longer wait times when calling our office. We apologize for any inconvenience. 



                                                  August 6, 2015


Dear Account Holder,


Please pay close attention to this email, as it contains several important reminders related to the HealthSavings' custodial bank transition on September 1.

First and foremost, you will be happy to know that there's no paperwork to complete for this transition.


Rather, most account functions, like setting up authorized signer(s), beneficiary(ies), investment elections and other account information, can be handled through our new member portal


Feel free to set up your new account at your leisure between now and August 25, or any time after September 1.


Member Portal is Available


You may access your new account at To log in, enter your temporary username (your 9-digit Social Security number; no punctuation) and temporary password (your 8-digit birthdate; MMDDYYYY; no punctuation). For your security, you must change your username and password during your first log in.

We will automatically transfer your funds to your new account on September 1.

Remember, setting up your new account is a multi-step process that can be completed at your leisure. Steps include:

Participant Registration

Change your username and password and set up your security settings. If you would like to receive electronic statements and other account notifications via email, check the "Yes" box next to "Receive email notifications?" We do not share your email address with partners for marketing purposes. (View our privacy policy.)

Account Enrollment

Don't worry. You're still enrolled. You're simply experiencing the same process our new customers will experience when they enroll for the first time -- except that we've already pre-filled some of your information!

Also, this step will require that you log in again with your newly created username and password. Simply enter your new username in the box for "Account Number / Username." Remember, your username and password are case sensitive.

After you log in, follow the steps provided to set up your account. For additional information regarding your online account, view our FAQs.


Limit Account Activity August 18-31

For a smoother transition, we recommend limiting your account activity, including check, debit card and online transactions, during the last two weeks of August.

Automatic Contributions Stop August 21

If you have personal automatic contributions set up in your HSA, your last contribution for August must be set up in our existing online system before 2 p.m. EST on Thursday, August 20 to be processed by Friday, August 21.

Also, if you have contributions set up in your personal checking or savings account that are sent to your HSA, please contact your banking institution before August 21 to stop these contributions.

NOTE: When you log into the new member portal, you may set up one-time or recurring (e.g., weekly, monthly, quarterly, etc.) contributions to occur after September 1.

Online Withdrawals Stop August 21

Last but not least, online withdrawals will stop on August 21. Remember, if you incur qualified healthcare expenses during the transition, save your receipts! You may reimburse yourself from your new account starting on September 1.


New Debit Cards Arrive August 26-31

If you currently have a blue HealthSavings debit card, please watch the mail for your new, gray debit card, which will be mailed in an unmarked envelope from Richmond, VA during the last week of August.

We will automatically mail debit cards to primary account holders. To order debit card(s) for your authorized signer(s), simply log into your member portal, set up your authorized signer(s), check the box next to "Yes, I would like a card for my authorized signer" and click save.


No Account Access August 26-31

There will be no access to accounts or investments between August 26-31 as we transfer data and update our systems. In addition, we ask that you do not send wire transfers or checks during this timeframe to avoid any complications.

You will regain access to your account after the conversion is completed on September 1. 





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Health Savings Administrators
| 10800 Midlothian Turnpike, Suite 240 | Richmond | VA | 23235