From:                              HealthSavings Administrators <customer_service@hsaadministrators.ccsend.com> on behalf of HealthSavings Administrators <notifications@healthsavings.com>

Sent:                               Friday, August 14, 2015 11:10 AM

To:                                   Jennifer Harris

Subject:                          Advanced Notice > HealthSavings Contacting Employees Today

 

 

 

 

 

 

Employer "To Do"

 

August 14-24

 

Log into the new employer portal to set up banking information and other account details

 

August 14-24

 

Encourage employees to log into their new accounts to set up authorized signer(s), beneficiary(ies) and other account information

 

This can be completed at the account holder's leisure, if desired

 

August 25

 

Set up any last minute group contributions in our existing system before 2 p.m. EST

 

August 26-31

 

Do not send contributions to HealthSavings; please save contributions until after September 1

 

Questions?


We're happy to help! Feel free to visit our employer transition page, view our FAQs, call (888) 354-0697 or reply to this email. We're available 8:30 a.m. to 5 p.m. EST, Monday - Thursday, and 8:30 a.m. to 5 p.m. EST on Friday.

 

Due to a larger than normal call volume, you may experience longer wait times when calling our office. We apologize for any inconvenience.

 

 

                                                  August 14, 2015

 

Dear Employer,

 

We're writing to let you know that we plan to email employees later this afternoon with several important reminders related to the HealthSavings' custodial bank transition on September 1.

Click here to preview the email we plan to send. Highlights include:

  • Limit account activity (e.g., contributions, withdrawals, etc.) between August 18-31
  • Get help easily with our video tutorials
  • New debit cards arrive between August 26-31
  • Service blackout (no account access) between August 26-31 as we transfer data and update our systems

For more employee-specific updates, visit our member transition page

 

Preview Our New Employer Portal

 

Last Friday, August 7, employers with an existing employer login to our website received an email containing their username and password for the new employer portal. This email contained instructions for:

·         How and where to log in

·         Your funding options and how to set them up

·         How to set up post-September 1 contributions to employee HSAs

·         How to enroll employees after September 1

If you did not receive this email, please contact us for your username and password and review the instructions provided in the email.

You may log into the new employer portal before August 24 or after September 1 to set up your banking information and other account information.  

 

Please ... Do Not Send Group Contributions Between August 26-31


As we prepare for the bank transition, we want to remind you that group online contributions (GOC) must be set up in our existing online system
before 2 p.m. EST on Tuesday, August 25 to be processed by Wednesday, August 26. Otherwise, GOCs must wait until after the conversion on September 1.  

In addition, we ask that you do not send wire transfers or checks between August 26-31 to avoid complications as we transfer data and update our systems.

 

Redirect Contributions to FPS Trust on September 1

 

When our bank conversion is completed on September 1, contributions must be redirected to our new custodian, FPS Trust. Options include:

 

1.     Schedule an ACH pull through our new employer portal

2.     Send an ACH/wire push; contact us for the banking information

3.     Mail a check made payable to "FPS Trust" to:

FPS Trust on behalf of HealthSavings

9137 E Mineral Cir, Ste 120

Centennial, CO 80112 

 

 


                                             

 

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Health Savings Administrators
| 10800 Midlothian Turnpike, Suite 240 | Richmond | VA | 23235