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Working at HealthSavings means you’ll be part of an organization that supports its employees and customers. We delight in caring for each other, so we look for new employees who bring that can-do energy to work each day.

We want our employees to solve problems as they arise, and to help the customer beyond what they expect. So if you have initiative, this is your kind of company.

Current Openings:

Operations Manager

Operations Specialist


Operations Manager

Job Title: Operations Manager

Status & Salary: Full-Time Exempt, Negotiable

Reports to: Director of Operations

How to Apply: Send your resume, cover letter, and salary requirements to GreatJobs@HealthSavings.com

Purpose

The Operations Manager, reporting to the Director of Operations, will have the unique opportunity to influence and contribute to the development of key foundational strategic initiatives to ensure appropriate governance, risk management practices and the simplification and automation of processes that support internal and external accounts and payment channels (wires, checks, ACH, etc.) are in place to meet aggressive growth goals. The incumbent will coordinate closely with other internal key stakeholders in the call center, sales support, account management, implementation and accounts receivable roles to assure seamless execution on all organization goals that touch operational processes.

Essential Functions & Responsibilities

  • Document and define key operational processes currently provided by outside vendors specific to record-keeping and depository operations
  • Assist in the development of the roadmap to bring record-keeping and depository operations in-house (ranging from wires to ACH to disbursements as well as transaction processing)
  • Supervise staff from different departments and provide constructive feedback
  • Apply process control to all key operational processes to improve the efficiency of business procedures according to organizational objectives and apply continuous improvements
  • Develop key performance indicators (KPI) for all critical processes and report regular results/action plans to improve deficiencies
  • Work closely with technology and product teams to assure roadmap development plans are executed and implemented with quality
  • Follow HealthSavings’ brand standards
  • Some travel required
  • Other duties as assigned

Essential Skills

  • Knowledge and experience with organizational effectiveness and operations management
  • Knowledge of business and management principles and practices
  • Excellent problem-solving skills and willingness to get the job done
  • Excellent communication skills
  • Excellent time management, project management, organization and planning skills
  • Excellent attention to detail
  • Experience developing and presenting proposals to executive management enabling well-informed operations-related decision making
  • Experience driving consensus across multiple stakeholders and working with cross-functional teams
  • Pro-active, enthusiastic and proven rapid learning capabilities
  • Ability to work independently and as part of a team with limited supervision
  • Strong knowledge of Microsoft Office, particularly Word, Excel, and Visio

Qualifications

  • 7+ years of financial product operations experience, preferably in the Consumer Directed Health industry focused on HSAs and Notional Accounts (FSA, HRA, other health accounts)
  • Proven operational management success in designing, improving, executing, monitoring and reporting on operational activity
  • Prefer Six Sigma certification
  • Proven people management track record
  • Strong technical/business writing skills
  • Strong oral communication skills including ability to interface with clients and partners
  • Strong analytical skills, computer skills and excellent organizational skills

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not a contract.

HealthSavings Administrators is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetics, veteran status or any other basis protected by law.


Operations Specialist

Job Title: Operations Specialist

Status & Salary: Full-Time Non-Exempt, Negotiable

Reports to: Director of Operations

How to Apply: Send your resume, cover letter, and salary requirements to GreatJobs@HealthSavings.com

Purpose

Responsible for daily operational activities, supporting the needs of HealthSavings’ participants. Coordinates various transactional events related to money movement to support customer requests.

Essential Functions & Responsibilities

  • Requires the ability to communicate effectively and respond to a wide variety of individuals, both verbally and in writing
  • Answer incoming emails, also track and store incoming emails and manage caseload within Operations queues
  • Process customer orders such as debit cards in a responsible, confidential, timely and accurate manner consistent with internal policies
  • Participate in researching and resolving critical incidents specific to debit card processing
  • Process customer demographic changes and complete account maintenance in a responsible, timely and accurate manner
  • Review, update and/or create new operational procedures, as needed
  • Act as an advocate for the customers by submitting feedback through the appropriate channels
  • Consistently meet and exceed all customer service standards
  • Document all communication with customers within multiple systems 100% of the time
  • Assist in resolving problems through research and effectively communicate the outcomes to customers and management
  • Requires the ability to exercise judgment, adhere to confidentiality, take initiative, prioritize work and meet non-negotiable timeframes
  • Attention to detail in a time-pressured, high volume work environment
  • Requires a high level of accuracy with the ability to concentrate on detailed information for extended periods of time
  • Process paperwork for new and existing clients, including, but not limited to, Enrollments, Transfers, Authorized Signers, Beneficiaries, Name Changes, Address Changes, Investment Changes, Withdrawals, etc; will be trained to perform multiple operational support functions
  • Demonstrated ability to work collaboratively with peers and others toward problem resolution
  • Other duties as assigned

Essential Skills

  • Good comprehension skills (computer and email), with the ability to listen to and understand information and ideas presented through verbal and written communication
  • Ability to communicate effectively, verbally and in written form, in a calm and professional manner, particularly when under pressure
  • Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges
  • Detail-oriented, with the ability to plan, prioritize, multi-task and meet deadlines in a fast-paced environment
  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with clients, peers and supervisors; have and maintain a high level of empathy
  • Ability to exercise good judgment and self-control
  • Ability to learn and explain IRS regulations and guidance related to health savings accounts
  • Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty
  • Ability to work autonomously and understand when management needs to be involved in decision making
  • Team player, who genuinely gains satisfaction from working and succeeding with others
  • Self-motivated, while demonstrating motivation to be up-to-date on a professional basis
  • Health Savings Account (HSA) knowledge a plus
  • Knowledge of and ability to use Salesforce a plus

Qualifications

  • High school diploma required
  • Continuing education in Business or Finance desired
  • At least 3 years of experience in a relevant specialized financial support environment
  • Sufficient computer skills, with effective working knowledge of the primary Microsoft Suite programs
  • Ability and willingness to work over-time when required
  • Ability to successfully pass a background check, drug test and/or other pre-employment screening

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not a contract.

HealthSavings Administrators is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetics, veteran status or any other basis protected by law.

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