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Careers

Working at HealthSavings means you’ll be part of an organization that supports its employees and customers. We delight in caring for each other, so we look for new employees who bring that can-do energy to work each day.

We want our employees to solve problems as they arise, and to help the customer beyond what they expect. So if you have initiative, this is your kind of company.


Current Openings

Software QA Engineer

Functional Quality Assurance Analyst

Program Manager

Business Relations Representative


Job Title: Software QA Engineer

Status & Salary: Full-Time Exempt, Negotiable

Deadline: March 15

Apply: Send your resume, cover letter, and salary requirements to GreatJobs@HealthSavings.com

Purpose

At HealthSavings, we’re creating a healthy and financially secure future through investment health savings accounts (HSAs). We’re looking for a Software Quality Assurance Engineer to be responsible for testing products, applications, solutions, and driving automation. This position also works with the organization’s application development team to ensure that quality and testability are built into all systems. They understand and communicate the non-functional requirements which are necessary for successful product operation. This role consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.

Primary Duties and Responsibilities

  • Conducts integrated, regression, automated, and stress/load testing
  • Participates in the analysis, design, and implementation of information systems to meet specified functional design requirements and specifications
  • Assists in developing quality assurance and test plans based on established specifications
  • Sets and reviews quality standards and practices
  • Prepares system test data and prepares system documentation
  • Provide guidance and expertise in implementing effective test technologies and quality strategies to the organization
  • Designs reports and assists with client implementations
  • Regularly assess the effectiveness of our testing technologies and practices
  • Ensure that our systems and solutions maintain the highest levels of availability and data integrity

Essential Skills

  • Consultant mindset – identify, communicate, and act on issues and initiatives
  • Familiar with Agile methodology, and software development life cycle
  • Experience writing software test plans and test cases required
  • Automation scripting experience highly preferred (e.g. Selenium)
  • SQL scripting experience highly preferred
  • Experience in test case repositories, and defect tracking tools, such as JIRA
  • Takes initiative on improvements and testing results
  • Ability to handle multiple tasks and projects simultaneously in an organized and timely manner
  • Detailed oriented, with the ability to plan, prioritize, and meet deadlines in a fast-paced environment
  • Ability to communicate professionally and effectively, both written and verbally, particularly when under pressure
  • Ability to work independently, as well as part of a team

Qualifications

  • Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
  • 5 years of software test experience
  • 3-5 years Quality Assurance testing background in a production environment
  • Ability to perform requirement analysis and create test products (test plans, scripts, reports)
  • Experience testing cloud-based applications in Continuous Integration/Continuous Delivery in a service-oriented architecture preferred
  • Proven proficiency with the tools needed to test Java API’s, RESTful Web Services, and Web Applications
  • Proficiency in SQL and data analysis highly preferred
  • Experience in Finance and/or Healthcare preferred

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not a contract.

Please email us at GreatJobs@HealthSavings.com with:

  • Your resume and cover letter
  • Your salary requirements

Job Title: Functional Quality Assurance Analyst

Status & Salary: Full-Time Exempt, Negotiable

Reports To: Vice President, Product Development & Program Management

Deadline: March 1

Apply: Send your resume, cover letter, and salary requirements to GreatJobs@HealthSavings.com

Purpose

To plan, design and implement test plans, cases and scripts for HealthSavings’ projects and programs.

Essential Functions

  • Create end-to-end test plans, cases, scripts and reports for our projects and programs
  • Create test plans outlining test approach and risk mitigation
  • Review user requirements documents to ensure that requirements are testable
  • Ensure that testing objectives are met and our solutions work as expected
  • Create and document test cases based on product requirements
  • Execute test plans and test cases including but not limited to the following types of tests: Functional, Negative, Data, Regression and Content
  • Perform manual testing on various software systems such as web-based applications and related backend applications and systems
  • Validate that user expectations are achieved during the testing process
  • Write detailed defect reports and work with development (including software testing) teams to assist with their troubleshooting, resolution and validation
  • Collaborate closely with the Vice President, Product Development & Program Management, Vice President, Technology, Program Manager, Product Manager and other members of the HealthSavings team, including outsourced vendors
  • Follow HealthSavings’ brand standards
  • Other duties as assigned

Essential Skills

  • Excellent interpersonal and communication skills
  • Excellent project multi-tasking skills
  • Excellent time management, organization and planning skills
  • Excellent attention to detail
  • Strong knowledge and experience in the use of the various tools to aid testing and program management (e.g., Jira, Confluence, etc.)
  • Strong knowledge of Microsoft Office
  • Ability to translate business and technical requirements into test plans
  • Ability to think abstractly and consider scenarios outside the norm
  • Ability to work positively with a wide range of individuals
  • Ability to work independently and as part of a team
  • Proven capability to work in a fast-paced environment, responding to shifting priorities
  • Pro-active, enthusiastic and proven rapid learning capabilities

Qualifications

  • Bachelor’s degree required
  • 3+ years of quality assurance testing experience for a rapidly scaling organization
  • Experience in the financial services (primary) or healthcare industry (secondary) a plus

To apply, send your resume, cover letter, and salary requirements to GreatJobs@HealthSavings.com.

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.


Job Title: Program Manager

Status & Salary: Full-Time Exempt, Negotiable

Reports To: Vice President, Product Development & Program Management

Deadline: February 25

Apply: Send your resume and cover letter to GreatJobs@HealthSavings.com

Purpose

To lead, manage, plan and deliver HealthSavings’ projects and initiatives.

Essential Functions

  • Manage several projects throughout the program life cycle
  • Plan larger scale programs and monitor their progress
  • Manage project and program budgets
  • Manage risks and issues and take corrective action
  • Coordinate various projects and program interdependencies
  • Equally proficient leading technical (software development) and functional projects and program
  • Manage and utilize a cross-functional team across various projects
  • Manage internal and external stakeholder communication
  • Provide status updates on projects within the overall program to senior company leadership
  • Align deliverables to the program’s outcome
  • Draft and manage program documentation
  • Collaborate closely with the Vice President, Product Development & Program Management, Product Manager and other members of the HealthSavings team, including outsourced vendors
  • Follow HealthSavings’ brand standards
  • Other duties as assigned

Essential Skills

  • Excellent interpersonal and communication skills
  • Excellent time management, organization and planning skills
  • Excellent attention to detail
  • Strong knowledge of project and program management methodology and techniques
  • Demonstrated proficiency with Agile methodologies and other hybrid-Agile approaches
  • Strong knowledge and experience in the use of the various tools to aid program management (e.g., Jira, Confluence, etc.)
  • Strong knowledge of Microsoft Office
  • Good knowledge of budgeting and resource allocation procedures
  • Ability to work positively with a wide range of individuals
  • Ability to find innovative ways to resolve problems
  • Ability to put theory into practice
  • Ability to create clarity during chaos
  • Ability to work independently and as part of a team
  • Proven capability to work in a fast-paced environment, responding to shifting priorities
  • Pro-active, enthusiastic and proven rapid learning capabilities

Qualifications

  • Bachelor’s degree required
  • 7-10+ years of project and program management experience for a rapidly scaling organization
  • Formal project management training (PMP, Six Sigma) is a plus
  • Formal certification in Agile methodologies is a plus
  • Experience in the financial services or healthcare industry a plus

To apply, send your resume and cover letter to GreatJobs@HealthSavings.com.

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.


Job Title: Business Relations Representative

Status & Salary: Full-Time Non-Exempt, Negotiable

Reports To: Director of Client Relations

Apply: Send your resume and cover letter to GreatJobs@HealthSavings.com

Purpose

At HealthSavings, we’re creating a healthy and financially secure future through investment health savings accounts (HSAs). We’re looking for a roll-up-your-sleeves Business Relations Representative (BRR) to help us wow our customers and grow our business.

The BRR acts as the first point of contact for HealthSavings’ business customers and is responsible for ensuring an extraordinary customer experience by maintaining relationships and providing prompt and accurate service. The BRR role supports multiple levels of clients, including Sales and Human Resource Executives, Account Managers, Advisors, Employer Groups and Individual HSA Participants.

The BRR will drive customer retention and growth through accurate posting of daily tasks using Salesforce, IPX and other technology systems, handling customer complaints and inquiries, and maintaining precise and organized work.

Essential Functions

  • Commitment to provide excellent service to HealthSavings’ business relationships, listening and providing solutions on a case-by-case, client-by-client basis which may include policy, procedure, process, compliance and risk assessment.
  • Retain existing relationships via reactive servicing through phone queue or email correspondence by providing exceptional problem solving, ownership and follow-through
  • Product knowledge expert on health savings accounts (HSAs).
  • Ability to work within multiple systems (Salesforce, IPX, TSYS, etc.) while addressing, researching and determining a solution to resolve the customer’s concerns and questions.
  • Maintain Salesforce database activities, such as communications, customer inquiries, customer response, case status and other important updates.
  • Maintain awareness of call center statistics (e.g., call volume, abandonment rate, speed to answer, etc.) to achieve high performance and ensure adherence to SLA’s and company quality standards.
  • Maintain a positive team environment that promotes self-empowerment and provides a high-level of customer satisfaction.
  • Ensure positive cross-departmental communications.
  • Utilize internal resources to respond to customer inquiries accurately and in a timely manner.
  • Process client requests and respond to product and service inquiries in a responsible, timely and accurate manner.
  • Ability to effectively communicate and reinforce changes in operational policies and procedures.
  • Take ownership of escalated issues and report system or policy issues to appropriate parties.
  • Act as an advocate for the customer by submitting feedback through appropriate channels.
  • Follow HealthSavings’ brand standards.
  • Other duties as assigned.

Essential Skills

  • Excellent business relationship service and communication skills
  • Excellent time management and organization skills
  • Excellent verbal and written skills
  • Ability to communicate with high-level executives regarding HSA products
  • Ability to exercise good judgement and solve problems
  • A natural concern for people; empathic, positive and patient
  • Reliable and results-driven
  • Knowledge of Microsoft Office, particularly Word, Excel, Access and Outlook
  • Knowledge of Salesforce (or working in a CRM database) is a plus
  • Experience using a case-based approach to resolve customer issues)
  • Experience using databases/different software platforms
  • Ability to work independently and as part of a team

Qualifications

  • High school diploma or equivalent; Associate’s Degree preferred
  • 2‒5 years’ experience within a progressive customer care/call center environment
  • Typing speed 40WPM
  • Ability to successfully pass a background check and other pre-employment screening

Physical Requirements

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have good hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp; and visual acuity to use a keyboard, operate equipment and read. The employee is frequently required to sit, reach with arms, talk and hear. On occasion, the employee may be required to lift, carry or move light to medium weights of 1-40 pounds.

To apply, send your resume and cover letter to GreatJobs@HealthSavings.com.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not a contract.