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If you chose to receive a debit card, your card will arrive in the mail within 5 to 7 business days of opening your account. For your security, the card will come in a nondescript envelope from Richmond, VA. Please watch your mail carefully.
Simply dial (855) 284-0673 from your home phone (must match the home phone number on file) and follow the prompts.
You will select a personal identification number (PIN) during debit card activation. Primary account holders and their authorized signer(s) share the same PIN. You can change the PIN by calling (855) 284-0673 from your home phone.
Log into your account, then go to PROFILE > MY PROFILE > ACCOUNT INFORMATION and check the box next to “Yes, I would like a card for my account.” Debit card(s) for your authorized signer(s) may be ordered under PROFILE > MY PROFILE > AUTHORIZED SIGNERS. (Watch our “how to” video.) Debit cards for the account holder and first authorized signer are free. Debit card(s) for additional authorized signer(s) are $6/each.
Your debit card is accepted at ATMs and by medical providers who accept Visa (e.g., doctors’ offices, pharmacies, medical supply stores, etc.).
To safeguard against improper or accidental use, debit cards are restricted to merchants that provide medical products and services. If you need to make a purchase from a non-medical merchant for an eligible medical expense, you may purchase the product or service out-of-pocket and reimburse yourself later from your HSA.
After you receive a bill for a qualified medical expense, fill in your debit card number on the payment form and return your payment to the address noted on the bill.
Yes. For your security, there is a daily limit of $2,500 for point-of-sale purchases and $500 at ATMs. If you need to pay a larger medical expense, contact us to request a temporary limit increase.
Remember, funds are deducted from your cash account, so you must have sufficient funds in your cash account to cover the expense(s).
You have options! You can pay part of the expense from your HSA and the remaining portion using another payment method. You can also pay the entire expense using another payment method and reimburse yourself later from your HSA. Or ask the medical provider to set up a payment plan.
Yes, it’s possible to overdraw your cash/debit account and incur fees if your HSA does not have sufficient funds to cover the transaction when processed. To avoid fees, we strongly encourage you to monitor your account balance and debit card purchases.
If you use your debit card for a non-qualified medical expense, you must report the expense on your income taxes and are subject to income tax and a 20% penalty. To prevent this, complete and submit our Distribution Reversal Form before filing your taxes on April 15.
Contact us immediately at (888) 354-0697.
On average, Medicare covers about 59% of healthcare costs, leaving you to cover the remaining 41% from your retirement savings. Studies indicate that the average couple retiring at 65 years old today will need anywhere from $147,000 – $245,000 to cover these expenses. So, you can see why it’s important now, more than ever, to efficiently save for these future expenses. Find out how an investment HSA can help.
No. You can invest in as many funds as you would like.
You may make investment changes online or by mail or fax.
You may open an investment account, cash account (debit card optional) or both.
Yes, click on LOGIN in the top right corner of this website.
If you have logged in since September 1:
If you have not logged in since September 1:
You may contribute online, via pre-tax payroll deduction or by mail.
Please allow up to 10 business days for accessing your first contribution. After we have verified your account and processed your first contribution, we will process your future contributions more quickly. (3-4 business days for ACH pulls and 2-3 business days for wires.)
To transfer funds from another HSA to your HealthSavings HSA:
You may withdraw funds online, via your debit card or by mail or fax.
You may designate or change a beneficiary online or by mail or fax.
You must download the Designation of Beneficiaries Form if you live in a common law or in a community property or marital property state and wish to designate someone other than your spouse as your primary beneficiary. See “Am I required to list my spouse as the beneficiary if I am married?” for more information.
We recommend naming both a primary and contingent beneficiary.
You can name more than one person as your primary beneficiary and more than one person as your contingent beneficiary. If you name more than one person, indicate the specific whole-number percentage of your balance to be paid to each beneficiary.
You should review and update your beneficiary designations periodically, particularly when you experience a major life event, such as a birth, marriage, divorce or death in the family.
If you are married in a common law or in a community property or marital property state (Arizona, California, Idaho, Louisiana, Nevada, New Mexico, Texas, Washington and Wisconsin as of July 1, 2015), you must designate your spouse as your primary beneficiary. If you wish to designate someone other than your spouse, your spouse must agree by signing in the spousal consent section of the Designation of Beneficiaries Form.
Otherwise, you may choose whomever you want to be the beneficiary of your HSA; however, only spousal beneficiaries are able to preserve the tax advantages upon a spouse’s death.
If designated as beneficiary of your HSA, your spouse will not be responsible for taxes on distributions for qualified medical expenses upon inheriting the account.
As beneficiary, your spouse becomes owner of your HSA, allowing him or her to:
If you fail to designate a beneficiary, or are married and name someone other than your spouse as beneficiary, the account ceases to be an HSA upon your death. As a result, the fair market value of the account becomes taxable in the year of your death for non-spousal beneficiaries.